TERMS OF SERVICE

These Terms of Service apply to all services provided by Maid It Happen LLC ("we", "us", or "our"). By booking or using our services, you agree to be bound by these terms.

  1. Services Provided
    We offer residential and commercial cleaning services including general cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and other specialty services. We reserve the right to update or discontinue any service at our discretion.

  2. Booking and Scheduling
    Appointments can be scheduled by phone, email, or online. Availability is not guaranteed until confirmed. We reserve the right to reschedule or cancel services due to emergencies, weather, or other unforeseen issues. Cancellations or reschedules must be made at least 24 hours in advance to avoid a cancellation fee.

  3. Pricing and Payment
    Prices vary based on service type, property size, and cleaning level required. Full payment is due upon completion of service unless otherwise agreed. We accept major credit and debit cards. Late or failed payments may result in additional fees or refusal of future services.

  4. Customer Responsibilities
    You agree to provide access to your property at the scheduled time. Please secure pets, valuables, and provide any necessary information or instructions. We are not liable for damages caused by hazardous or unstable conditions that are not disclosed in advance.

  5. Cancellations and Refunds
    Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee. If you are unsatisfied with the service, contact us within 24 hours. Refunds or re-cleanings are provided at our discretion.

  6. Satisfaction Guarantee
    We aim to meet or exceed your expectations. If you are unhappy with any part of the cleaning, let us know within 24 hours and we will try to make it right.

  7. Damage and Liability
    Please report any damage within 24 hours of service. We carry insurance and handle claims promptly and fairly. We are not responsible for damage due to pre-existing conditions, improper item installation, or unsecured valuables.

  8. Service Limitations
    We do not handle biohazards, heavy lifting, hoarding situations, pest infestations, or other unsafe tasks. We reserve the right to refuse service in any situation deemed hazardous or unreasonable for our staff.

  9. Privacy and Confidentiality
    We respect your privacy. All personal information, property details, and access codes are kept strictly confidential and only used for the purpose of delivering our services.

  10. Termination
    We may refuse or terminate service at any time due to non-payment, unsafe working conditions, or abuse directed toward staff.

  11. Changes to Terms
    These Terms may be updated at any time. Continued use of our services constitutes your agreement to the revised terms.

  12. Governing Law
    These Terms are governed by the laws of the State of Michigan.

  13. Contact Information
    Maid It Happen LLC
    Email: support@maidithappen.net
    Phone: 1-810-309-8392
    Website: maidithappen.net

Privacy Policy

Maid It Happen LLC respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following information when you contact us or use our services:

1.1 Name, phone number, email, and address
1.2 Payment information
1.3 Property access details
1.4 Service preferences or notes
1.5 Communication history

2. How We Use Your Information

We use your information to:

2.1 Schedule and deliver cleaning services
2.2 Communicate with you about appointments
2.3 Process payments
2.4 Improve our services
2.5 Handle customer service inquiries

3. Sharing Your Information

We do not sell or share your personal information with third parties except:

3.1 With employees or contractors for the purpose of providing services
3.2 As required by law or to comply with legal processes
3.3 With payment processors to complete transactions

4. Data Storage and Security

We store your data securely and only for as long as necessary to provide services and comply with legal obligations. We take reasonable measures to protect your information from unauthorized access.

5. Your Rights

You may request to view, update, or delete your personal information at any time. Contact us using the information below.

6. Changes to This Policy

We may update this Privacy Policy as needed. Updated versions will be posted on our website.

7. Contact Us

Maid It Happen LLC
Email: support@maidithappen.net
Phone: 1-810-309-8392
Website: maidithappen.net